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PC-Duo Overview
15
PC-Duo Master
PC-Duo Master is a console application that technicians can use to establish remote
support connections to one or more Host computers. With PC-Duo Master, you can:
Make one or more peer-to-peer remote support connections to Host computers in
your network.
Connect to PC-Duo Gateway and make one or more Gateway-managed remote
support connections to Host computers from a directory of available Hosts.
View the entire screen of the remote computer.
Take complete control of a Host computer using the local keyboard and mouse.
Share control of the Host computer with its end-user.
Passively monitor the Host computer without exercising control.
Use the clipboard transfer feature to transfer portions of text, bitmaps, and other
objects between your Host and Master computers.
Use the PC-Duo file transfer feature to copy files between your Host and Master
computers.
Use the PC-Duo remote printing feature to print locally from applications running on a
remote computer.
Record screen activity on the Host and play back the recording on the Master.
Chat with end-user and any other technicians connected to the same Host.
For more information about configuring and operating PC-Duo Master, please see the
PC-Duo Master Guide.
- PC-Duo Gateway Server Guide 1
- Table of Contents 2
- PC-Duo overview 5
- What’s New in PC-Duo 12.1 6
- What’s New in PC-Duo 12.0 6
- What’s New in PC-Duo 11.3 7
- PC-Duo solutions 9
- PC-Duo applications 11
- PC-Duo Host 12
- PC-Duo VDI Host 14
- PC-Duo Master 15
- PC-Duo Gateway 16
- PC-Duo Web Console 17
- PC-Duo Web Desktop 18
- PC-Duo Deployment Tool 19
- PC-Duo technologies 20
- PC-Duo services 21
- PC-Duo connection types 22
- Gateway-managed connections 23
- Root Host for TS sessions 25
- Transient Hosts 25
- VDI connections 26
- VNC connections 27
- PC-Duo security features 28
- Identity Authentication 29
- Endpoint Authentication 30
- Authorization 31
- Auditing 31
- Encryption 31
- Order of precedence 32
- PC-Duo networking features 33
- Technical support options 36
- Gateway Installation 37
- Requirements 38
- Network requirements 39
- Configuration options 40
- Installation notes 41
- Gateway service accounts 42
- SSL certificates 44
- View Certificate 47
- Install Certificate 48
- Licensing 50
- Upgrade a license key 51
- Gateway Operation 52
- Start the Gateway 53
- Configure the Gateway 56
- Gateway Configuration 58
- Add a Gateway 59
- Connection tab 61
- Connect As tab 62
- Gateway Server Settings 64
- General tab 65
- Auditing tab 68
- Protocols tab 73
- Address Bindings 74
- Address Restrictions 75
- SSL Certificate 76
- Encryption tab 77
- Schedule tab 78
- Recording tab 81
- Description string 84
- Licenses tab 85
- Network tab 88
- Network tab window: 89
- Grouping tab 90
- Polling for Hosts 94
- Edit a polling schedule 95
- Remove a polling schedule 95
- Poll Now 98
- Gateway Security 99
- Settings Security 101
- Operation Security 104
- Managed Hosts 108
- Menu options 109
- All Hosts group 110
- Manage groups 111
- Remove a group 112
- Add a group 112
- Rename a group 113
- General group properties 113
- Group security 113
- Host security for a group 116
- Session security for a group 119
- Manage Hosts 122
- Remove a Host from a group 123
- General properties 124
- Host security 125
- Effective security 128
- View. The 129
- Session security 132
- Sessions 135
- Groups tab on the 137
- Terminal Services group 138
- Transient VDI Hosts group 138
- System group 139
- Master: 140
- Gateway Server Performance 141
- Unmanaged Hosts 143
- Active Status 144
- Active Hosts 145
- Active Recordings 145
- Reverse Connections 145
- Pending Host Status Updates 145
- Help 146
- About PC-Duo Gateway 146
- Gateway Event Messages 147
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