Vector PC-Duo Installationsanleitung

1 PC-Duo Deployment Tool Guide Release 12.0 February 2012 Vector Networks Technologies 541 Tenth Street, Unit 123 Atlanta, GA 30318 (800

PC-Duo Deployment Tool 10 PC-Duo applications The PC-Duo remote desktop solutions include some or all of the following applications: PC-Duo Applica

PC-Duo overview 11 PC-Duo Host PC-Duo Host is an agent application that enables remote support connections to be established to the machine

PC-Duo Deployment Tool 12 PC-Duo Master PC-Duo Master is a console application that technicians can use to establish remote support connect

PC-Duo overview 13 PC-Duo Gateway PC-Duo Gateway is an enterprise class server, which provides centralized administration, security and ma

PC-Duo Deployment Tool 14 PC-Duo Web Console PC-Duo Web Console is a web application that provides browser-based access to the PC-Duo Gateway Server.

PC-Duo overview 15 PC-Duo Deployment Tool PC-Duo Deployment Tool is an easy-to-use software distribution utility that automates the deployment and ins

PC-Duo Deployment Tool 16 PC-Duo technologies PC-Duo remote desktop solutions utilize highly optimized technologies to deliver speed, performance and

PC-Duo overview 17 PC-Duo services PC-Duo remote desktop solutions offer technicians a number of professional-quality services for investigating and s

PC-Duo Deployment Tool 18  Event Manager: provides a graphical view of the Application, Security and System logs kept on the remote Host computer.

PC-Duo overview 19 PC-Duo connection types PC-Duo services are performed over service connections between a PC-Duo Master (with appropriate access rig

PC-Duo Deployment Tool 2 Table of Contents PC-Duo overview ...

PC-Duo Deployment Tool 20 In order to execute this feature, both the MAC address and the last known IP address of the remote computer must be known.

PC-Duo overview 21 Peer-to-peer connections from Master (M) to Host (H) The dotted and solid lines, shown in above depict two different sets of peer-t

PC-Duo Deployment Tool 22 Gateway (G)-managed connections from Master (M) to Host (H) . Firewall-friendly connections When PC-Duo Master users ne

PC-Duo overview 23 directly to PC-Duo Gateway for recording and/or further transmission to a PC-Duo Master. Note: Because TS sessions are captured at

PC-Duo Deployment Tool 24 Limitations of TS Hosts Due to technical limitations and the nature of Terminal Services sessions, the following Host featu

PC-Duo overview 25 PC-Duo security features One of the most valuable aspects of PC-Duo remote desktop solutions is the ability to create and enforce f

PC-Duo Deployment Tool 26 authenticate itself to the server. PC-Duo implements two types of authentication to support this:  “Identity Authentica

PC-Duo overview 27 the PC-Duo Master user to connect to a Host without regard to PC-Duo Master user‟s Windows credentials. NOTE: Simple password appl

PC-Duo Deployment Tool 28 Connection Client Server SSL Supported Peer-to-peer Master Host No Gateway-managed (Master & Host are in same domain) 

PC-Duo overview 29 transparent every time two PC-Duo 5.20 components or later are communicating with each other. By default, PC-Duo Express and PC-Duo

3 Technical support options ... 32 De

PC-Duo Deployment Tool 30 PC-Duo networking features PC-Duo remote desktop solutions support several standard transport protocols for computer-to-com

PC-Duo overview 31 PC-Duo documentation and technical support Each of the four PC-Duo components has its own guide:  PC-Duo Master Guide  PC-D

PC-Duo Deployment Tool 32 Enter your name: YourName Password: YourPassword File names and computer text can also be displayed in italics to indicate

33 Deployment Tool Installation PC-Duo Deployment Tool can be installed with the following considerations:  "System requirements" 

PC-Duo Deployment Tool 34 System requirements PC-Duo Deployment Tool can be installed on any computer that runs a supported operating system (OS) and

Deployment Tool Installation 35 Operating Requirements The following requirements are recommended for operation of PC-Duo Deployment Tool:  Domain

PC-Duo Deployment Tool 36 Microsoft Management Console requirements PC-Duo Deployment Tool uses the Microsoft Management Console (MMC). PC-Duo Deploy

Deployment Tool Installation 37 Target computer requirements PC-Duo Deployment Tool can be used to install or uninstall PC-Duo software (usually PC-Du

PC-Duo Deployment Tool 38 Installation notes The PC-Duo Deployment Tool is distributed as part of the PC-Duo Express or PC-Duo Enterprise bundles ava

39 Deployment Tool Operation After installing PC-Duo Deployment Tool, it can be started by selecting Start > Programs > Vector Networks > PC-

PC-Duo Deployment Tool 4 Update Host Settings ...

PC-Duo Deployment Tool 40  “Reports”, for viewing results of product deployment activities via the Deployment Tool The general process for loadi

Deployment Tool Operation 41 Installation files The first step of the software deployment process is to a load either an original PC-Duo installer fil

PC-Duo Deployment Tool 42

Deployment Tool Operation 43 Product Configurations If you would like to change any configuration settings in the PC-Duo Installer files before you di

PC-Duo Deployment Tool 44 A new node for this named configuration appears in the left-hand navigation tree under the Product that you selected.

Deployment Tool Operation 45 Changing Configuration Settings in the Product Configuration file Initially, the Product Configuration file starts off

PC-Duo Deployment Tool 46 The new Windows Installer Transform file will appear in the left-hand navigation under Installation File. Note that conf

Deployment Tool Operation 47 For the PC-Duo Host product, you can also choose New > Terminal Services Configuration. This configuration file will

PC-Duo Deployment Tool 48 Configuration options for the Host Most of the configuration options in the PC-Duo Host Control Panel window can be modif

Deployment Tool Operation 49  Request Permission Time: Specify the period before the time-out when you allow the Host computer operator to grant re

5 PC-Duo overview Thank you for selecting PC-Duo remote desktop solutions. PC-Duo remote desktop solutions provide professional features that enable h

PC-Duo Deployment Tool 50 %VER% Host software version number (e.g. “v5.10.2.1003”) %INTVER% Internal Host software version number %PID% Process ID o

Deployment Tool Operation 51 Protocols tab  Access Restriction Addresses: Sets the TCP/IP restricted addresses  Access Restriction Mode: Sets &q

PC-Duo Deployment Tool 52  Allow Remote Administration: Specify whether to allow the settings to be changed by a remote administrator.  Host Se

Deployment Tool Operation 53  User Name: Change the licensee name from the default (Windows) user name with this option. This is the registered use

PC-Duo Deployment Tool 54 Network Places Once you have loaded your PC-Duo Installer file(s) and/or your Windows Installer Transform file(s), you can

Deployment Tool Operation 55 The target computer will appear under the domain or workgroup in the left pane navigation tree. Specify target compute

PC-Duo Deployment Tool 56 Select one or more computers in the results pane, right-click on one of the highlighted computers to bring up the context

Deployment Tool Operation 57 RPC (IPC$). If prerequisites for deployment are met, the Can Deploy? field will indicate "Yes". If these are no

PC-Duo Deployment Tool 58  To install a default .msi configuration file for either PC-Duo Host, Master, or Gateway on the selected computer,

Deployment Tool Operation 59 Follow these steps to update Host settings: 1 Create a new Product Configuration file and include the new Host settings

PC-Duo Deployment Tool 6 What’s New in PC-Duo 12.0 PC-Duo 12.0 introduces the following new features and capabilities:  Web Console: A new server-

PC-Duo Deployment Tool 60 Remove Software Click Remove Software to remove PC-Duo Host, Master, or Gateway on the selected computer. The Remove Softwa

Deployment Tool Operation 61 Rather than deploying a configuration one-at-a-time, multiple workstations can be selected in the right-hand results view

PC-Duo Deployment Tool 62  To install a default .msi configuration file for either PC-Duo Host, Master, or Gateway on the selected computer, selec

Deployment Tool Operation 63 Active Directory Domains Once you have loaded your PC-Duo Installer file(s) and/or your Windows Installer Transform file(

PC-Duo Deployment Tool 64 Select one or more computers in the results pane, right-click on one of the highlighted computers to bring up the cont

Deployment Tool Operation 65 "Yes". If these are not met, you must enable them in order for the Deployment Tool to access the remote compute

PC-Duo Deployment Tool 66  To install a default .msi configuration file for either PC-Duo Host, Master, or Gateway on the selected computer, se

Deployment Tool Operation 67 1 Create a new Product Configuration file and include the new Host settings you wish to push to the target computer(s)

PC-Duo Deployment Tool 68 Click Remove Software to remove PC-Duo Host, Master, or Gateway on the selected computer. The Remove Software window appear

Deployment Tool Operation 69 The Deployment Tool generates a brief summary for each action taken in either Network Places or Active Directory Domains,

PC-Duo overview 7  Active Directory integration: PC-Duo 11.6 Deployment Tool can now be used to discover computers and OUs in Active Directory doma

71 Troubleshooting Troubleshooting tips are provided for the following issues:  "Authentication failure"  "Trouble installing sof

PC-Duo Deployment Tool 72 Trouble installing software or refreshing details on Windows XP The local security policy Network access: Sharing and secur

Troubleshooting 73 Trouble installing/removing software to/from a computer If you address all requirements in “Target computer requirements”, you shou

PC-Duo Deployment Tool 74 Generate unique HostIDs Each PC-Duo Host installation is identified by a unique identifier, called the HostID. This identif

Troubleshooting 75 HostPrep command line syntax HostPrep accepts a command line flags that control its behavior:  -y do not ask for confirmation; d

PC-Duo Deployment Tool 76 Remove duplicate HostIDs The RmHostID utility is available in the PC-Duo Utilities file. The RmHostID utility runs on one c

Troubleshooting 77  RmHostId GUIDS.TXT * This example enumerates the remote computers on the network, and deletes the HostID of any installations t

PC-Duo Deployment Tool 8 PC-Duo 11.2 introduces a new utility to enable technicians to convert PC-Duo screen recording files into Windows Media forma

PC-Duo overview 9 PC-Duo solutions Vector Networks provides two solutions for remote desktop support: PC-Duo Express PC-Duo Express is an easy-to-use