Comrex Corporation
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4) Have you tried redialing and/or changing lines or carriers?4) Have you tried redialing and/or changing lines or carriers?
4) Have you tried redialing and/or changing lines or carriers?4) Have you tried redialing and/or changing lines or carriers?
4) Have you tried redialing and/or changing lines or carriers?
Some telephone connections simply wont support the movement of data
at the rates required by the Vector. If you have trouble establishing a
reliable connection even with a speed drop, try redialing several times.
The telephone systems often route calls differently each time, and you
may pick up a cleaner circuit on a different call. The problem may also be
that your local loop runs a very long distance, is subject to cross-talk, or is
loaded by the phone company, causing the modems in the Vector (or
any modems, for that matter) to perform poorly. If possible, try a different
line. Finally, we find a change in long distance carriers (assuming you are
dialing long distance) can make a world of difference. Try dialing the
access code of a different carrier if you have difficulty, see page 36 for
some access codes. In general we find better connections with the larger
carriers (avoid Joes phone company if possible).
Vector performance can be affected by factors such as time of day,
weather, and geographic location. Once you have used the Vector, you
will probably gain a better understanding of how it works on different
lines and what can go wrong.
If you call Comrex for support, we will likely attempt to connect to each
of your Vectors from our office. This way, by connecting from a known
good line and carrier, we can often at least isolate which end of the
connection is causing the difficulty. To save your time and ours, please be
sure you have run through the above checklist before calling for support.
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